Exchange Administrator

Hiring for ERP Consulting Company

8 - 13 Years

Job Description

We are hiring an Enchange Administrator with excellent skills on MS Exchange, O365, Windows 2016, Active Directory and willing to work in a fast paced, 24x7 environment.

  • Provide the quick and accurate solutions to the customers- problems. Meet all follow up commitments made with customers.
  • Aligning with Customer's business time and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.
  • Analyze problems and develop solutions to meet customer needs;
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.
  • Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service excellence
  • Day to Day Review of all Incidents and Tasks on the Server queue
  • Handle Technical escalations from team
  • Ensure the team achieves Defined Service Levels. Ensure No SLA and OLA breaches of tickets
  • Identify and highlight risk of possible SLA failures
  • Identify improvement opportunities and present them to the Work stream lead
  • Maintain a Risk and Issue register for his function and update the same periodically
  • Ensure Exchange servers are patched regularly
  • All Migration / upgrade projects to be delivered on time
  • Ensure the Exchange environment is maintained in good health and all the failures are attended to and fixed immediately
  • Follow all Standard Operating Procedures
  • Review and update the Technical and Process Standard Operating Procedures periodically
  • Identify areas where document is unavailable, document them proactively
  • Arrange and Impart Trainings on process and technology to the team periodically
  • Being available always for supporting and guiding the team
  • Monitor the quality of service delivered and handle clients with empathy
  • Promote Proactive and Solution based approach to client’s Technical issues
  • Help team to achieve high level of Customer satisfaction
  • Report the challenges and Service improvement plans to Work Stream lead
  • Showcase high level of Technical Competence in P1 / P2 / Critical Events
  • Collaborate with other teams well and showcase ownership and responsibility while handling Critical Tasks / Issues
  • Record all the issues and activities being worked on in Service Now
  • Flawless and 100% compliance in submitting Change Requests, Change Request Closure and filling Problem Reports
  • Day to day tier 3 support of Active Directory Domain Services, Exchange, Skype for Business, and license management
  • Creating and managing domains, preparing disaster recovery strategies, offering technical support to users, upgrading software, and handling user accounts.
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problem
  • Performance tuning and advanced troubleshooting
  • Provide technical support, as needed, to the enterprise
  • Provide weekly key performance metrics and status updates to leadership
  • Understanding of and adherence to ITIL best practices and change management
  • Consult with other functions (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support
  • On-Call rotations and after-hours work and weekends
  • Proactively work with business and service providers to identify and resolve systemic process and/or service delivery issues within and affecting the environment.
  • Participate on teams focusing on improvement projects and transition activities.
  • Influence and assist with the design, when appropriate, of new alternatives.
  • Update Technical Reference models, ensure consistent use of technical architecture standards and lead complex problem resolution efforts.
  • Shift work to cover global hours
  • Design, install, configuration, and maintenance of the Active Directory Domain Services, Exchange, Skype for Business, and Microsoft 365 environments
  • Provide 24/7 reliable and responsive support and administration services across the global landscape of shared services Business operations.
  • Interact with all IT teams to support them in their collaboration needs.
  • Analyze performance of existing systems, processes, and people and ensure corrective actions are taken.
  • Continuously look for opportunities to make the processes more efficient

Required Candidate profile

  • A minimum of 7 years of experience as a System Administrator supporting Windows based infrastructure and Vmware environment.
  • Experience as a Windows AD and Exchange server administrator with 24x7 rotation
  • Expert in Windows Active Directory, Expert in Exchange Server, Office365, and PowerShell. Experience with Remote Management
  • Expert in DNS, DHCP, GPO
  • Experience managing Dell, Cisco UCS and HP hardware
  • Knowledge on Virtualization, Hypervisor, VMware, Hyper-V
  • Knowledge on Lync server and Proof point Email Protection
  • Good Knowledge on Anti Spam, Antivirus
  • Good to have Cloud Technology Skills
  • Good Understanding of ITIL Process         

Salary: INR 10,00,000 - 20,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Systems, EDP, MIS

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator


Desired Candidate Profile

Please refer to the Job description above

Company Profile

RS Consultants

A rapidly growing in ERP company, focusing on SAP & JD Edwards & Microsoft Consulting, providing services for medium and large organizations in the public and private sectors
View Contact Details+

Contact Company:RS Consultants


Reference Id:ExchngAdmin0120