Service Delivery Manager – IT Infrastructure Support (Network)

Hiring for A Global Tech Consulting Company

10 - 20 Years

Job Description

As a Service Delivery Manager, you will be responsible to lead a team of L1, L2 and L3 Engineers providing configuration and network support to large enterprise clients in North America and other countries.

Job Location
: Hyderabad

Job Description:
  • Service Delivery / Operations support (ITIL/ITSM)
  • Installation, Configuration and Troubleshooting skills in Cisco Networking (Data & Voice).
  • Providing L3+ escalation support to team Remote
  • monitoring & management of IT infrastructure running on Cisco Networks with MPLS, OSPF, BGP
  • Providing escalation support to team to resolve the issues
  • Handling, Driving the teams in Major Incidents (P1/P2)
  • Team Building & Leading
  • Process oriented Service Delivery

Required Candidate profile

  • Work experience as team lead managing the operations of a large Network (2500+ devices)
  • Work experience as L3+ Network support Engineer in
  • Big Enterprise network with MPLS, OSPF, BGP, HSRP, VRRP..
  • Troubleshooting the incidents & problems reported on the above platforms
  • Experience in handling & driving Major incidents (P1/P2), coordinating with multiple teams.
  • Provide the root cause analysis on the major incidents/problems
  • Contribute to internal knowledge management system and process documentation
  • Good operations management (ITIL/ITSM process based) expertise.
  • Good hands on experience on Cisco networking (Data & IPT) in Big Enterprise.
  • Good experience on Installation, Configuration, and troubleshooting in Big Enterprise networks with MPLS, OSPF, BGP, Static routing, HSRP, VRRP, stp.
  • Working knowledge on any of monitoring tools Nagios, Spiceworks, OTRS, etc.,
  • Exposure on Cluster environment would be an added advantage
  • Good Communication skills
  • Good team leading capabilities, providing escalation support & mentoring to improve the skills of team members
  • Flexible to work in a 24/7 environment 

Salary: INR 18,00,000 - 30,00,000 PA.

Industry:IT-Hardware & Networking

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, BCA - Computers

Company Profile

RS Consultants

IT services and infrastructure support company headquartered in Hyderabad and having offices in Noida and Pune.
View Contact Details+

Contact Company:RS Consultants

Reference Id:SDMITI0819