L1 (Customer Support Engineer)

From 2 to 5 year(s) of experience
₹ 8,00,000 - 10,00,000 P.A.

Job Description

Roles and Responsibilities

Duties include:

• This will be a 24*7 support job. The candidate should be ready to work in rotational shift.
• Research and identify solutions to software and hardware issues
• Develop, maintain, Process, and adapt as required call routing protocols in reactive and proactive approach
• Work with the Stakeholder team to accept and resolve all issues escalated from TAC representatives.
• Ensure all issues are pursued to a satisfactory resolution.
• Ensure full training of TAC staff and compliance with the policy for complaint handling.
• Ensure complete and accurate documentation of all call records and support for any.
• Prepare accurate and timely reports

Desired Candidate Profile

• Strong mechanical aptitude
• Strong verbal communication skills, with the ability to address specific issues
• Experience, in any of the Zendesk, Freshdesk, Fresh service, Jit Bit, ServiceDesk, Live Agent, or Jira Service Desk. ticketing system tool will be added advantage.
• Ability and willingness to work in widely varied environments
• Ability to establish strong working relationships with customers
• Strong customer focus and the desire to go the extra mile
• Vocational/ technical degree or above preferred.
• Exp. in manufacturing or industrial reliability or maintenance
• Ability to train, mentor and level analysts
• Rotating machinery reliability experience.

Role:Customer Service

Salary: 8,00,000 - 10,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile

RS Consultants

Company provides predictive maintenance services and digital reliability solutions to process manufacturing and asset-intensive industries globally.
Company Info
View Contact Details+

Recruiter Name:Snehal

Contact Company:RS Consultants