L2 Production Technical Support

From 6 to 10 year(s) of experience
₹ 12,00,000 - 17,00,000 P.A.

Job Description

Roles and Responsibilities

Who are we looking for?
An engineer who has 6+ years in L2 production technical support who'll be supporting one the largestUS bank

Technical Skills:
  • 6+ years in providing applications production technical support.
  • Knowledge and experience in ITIL processes.
  • Should have good exposure to Application Support on UNIX/Linux environments.
  • Expertise in Web servers and Application servers.
  • Expertise on maintenance of Middleware products like Tomcat, WebSphere etc.
  • Strong in UNIX commands and Shell scripting
  • Hands-on experience must in SQL/PL-SQL, PERL, Shell/Python scripting ,U-Deploy, Jenkins
  • Hands-on experience in monitoring and visualization tools like AppDynamics, AppviewX ,Splunk, Grafana
  • Ability to work in shifts (morning and afternoon shifts only), weekends, and/or holidays as needed or scheduled
A. Process Skills:
  • Contribute to the stability and service uptime of the production environment
  • Work closely for technology partners for software and infrastructure changes
  • Troubleshoot and problem Solve daily production issues

B. Behavioral Skills:
  • Must be self-motivated, directed, and detail-oriented
  • Proactive in identifying gaps and help the team in streamlining process

Role:Technical Support - Voice / Blended

Salary: 12,00,000 - 17,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:BCA in Computers,B.Tech/B.E. in Electronics/Telecommunication, Computers

PG:MCA in Computers,M.Tech in Electronics/Telecommunication, Computers,MCM in Computers and Management

Company Profile

RS Consultants

An Indian multinational information technology services and consulting company headquartered in Bangalore .
Company Info
View Contact Details+

Recruiter Name:Himanshi

Contact Company:RS Consultants


Email:[email protected],[email protected]

Reference Id:L2ProdSupEng0722