Production Support Engineer – L2

From 4 to 5 year(s) of experience
₹ 9,00,000 - 12,00,000 P.A.

Job Description

Roles and Responsibilities

Who are we looking for?
An engineer who has 4+ Years of Production Support, who'll be supporting one the largest US bank

Technical Skills:

• 4+ years of experience in Production Support, application support and Maintenance activities
• Very strong knowledge on L1,L2, L3 support of Windows and Linux based applications
• Extensive experience on Incident Management, Problem Management, Release and change management
• Monitoring and logging tools like Appd, Splunk, Dynatrace, APM, SiteScope, Netcool etc.
• Batch monitoring and scheduling tools like AutoSys
• Automation: Ansible, GitHub, Python, Java, Shell, PowerShell
• Work Management: ServiceNow, JIRA, confluence

A. Process Skills:
  • Contribute to the stability and service uptime of the production environment
  • Work closely for technology partners for software and infrastructure changes
  • Troubleshoot and problem Solve daily production issues

B. .Behavioral Skills:
  • Must be self-motivated, directed, and detail-oriented
  • Proactive in identifying gaps and help the team in streamlining process

Role:Voice / Blended - Other

Salary: 9,00,000 - 12,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:BCA in Computers,B.Tech/B.E. in Computers, Electrical

PG:MCM in Computers and Management,MS/M.Sc(Science) in Computers, Electronics,MCA in Computers,M.Tech in Any Specialization

Company Profile

RS Consultants

An Indian multinational information technology services and consulting company headquartered in Bangalore .
Company Info
View Contact Details+

Recruiter Name:Himanshi

Contact Company:RS Consultants


Email:[email protected],[email protected]

Reference Id:L2Prodsupp0722